At GTmall USA, we are committed to offering you a safe and pleasant shopping experience so if something does go wrong, we are here to help you!
If you change your mind or make an incorrect choice, we will refund you within 14 days of delivery for unopened products (excludes delivery costs).
If your item arrives damaged or "dead on arrival", we will arrange a replacement of damaged parts.
If your item develops a fault after delivery, we will assess your claim and offer a replacement, refund where appropriate.
Please note that all returns must be pre-approved by GTmall USA and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted. Buyers are responsible for appropriate packing, returning shipping cost, insurance and returning the item in "new" condition. Used items will not be accepted for return.
Under no condition will GTmall USA be liable for any damages, and in particular will not be liable for special, indirect, consequential, or incidental damages, or damages for lost properties, revenue or use, arising out of or related to the GTmall USA account or the information contained within it, whether such damages arose in contract, negligence, tort, under statute, in equity, at law or otherwise. The sole and exclusive maximum liability to GTmall USA arising from any product sold on GTmall USA eBay account shall be the price of the product ordered.